Service Resource Planning (SRP) is an enterprise level scheduling utility for organizations that manage field service and delivery personnel. From call centers to scheduling managers; field technicians to sales reps; everyone has real-time access to schedules, staffing, and customer requirements with quick and easy access to the most relevant information.
A simple implementation of SRP returns value to the customer in the form of more accurate, predictable, and useful appointments while the effective use of SRP by Schedule Coordinators will lower the total cost of service by optimizing schedules and reducing down-time. Using SRP, Management can make informed decisions on manpower and staffing while Sales can take advantage of trends and ongoing customer satisfaction. The higher customer satisfaction combined with the lower overall cost of support adds up to an enterprise that meets and exceeds stringent Product Quality and Customer Relationship Management goals.
The bottom line is technicians in the right place at the right time more often.
The power of Service Resource Planning is in schedule optimization. More accurate scheduling for complex tasks means reduced costs, higher customer satisfaction, more information for long term planning, and ultimately the difference between your business and the competition.
Secure Development is your partner in Mobile Workforce Management. For a demo visit www.securedevelopment.com
